Frequently asked questions

A compilation of the most frequently asked questions on the SAQ certification Client Advisor Bank.

Is my certificate still valid?

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The period of validity of your certificate is indicated on the document itself. In case you are no longer in possession of your certificate, our Team Client Advisor Bank will gladly be of assistance. In order for the certificate to keep its validity, certificate holders must fulfill the requirements given in the examination regulations.

Can I request an extension of the deadline for submitting my recertification measures?

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Yes, you can submit a reasoned request via Enable JavaScript to view this protected content. for a maximum extension of 3 months.

Can my invalid certificate be reactivated?

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If you no longer meet the certification requirements, the certificate held becomes immediately invalid (e.g. you leave an eligible role). The certificate can be reactivated at a later date. You will find all information on reactivation in the "Reactivation Guidelines" and the "Reactivation Application" below under Documents.

Can I switch to another certification program with my certificate (Passerelle)?

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A simplified change (passerelle) is possible with the following certification programs:

CWMA -> PC, IC, Affluent Passerelle possible without additional examination
Affluent -> PC, IC Passerelle possible without additional examination
IC -> PC Passerelle possible without additional examination
CCoB -> SME Passerelle possible without additional examination
PC -> IC Passerelle with written GAP-exam and oral exam possible
SME -> CCoB Passerelle with written GAP-exam and oral exam possible
Affluent -> CWMA Passerelle with written GAP-exam and oral exam possible

To do this, the application passerelle must be completed and submitted to SAQ. For more information see the certification program respective.

How can I order a duplicate of my certificate?

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Duplicates of valid certificates can be ordered provided that the certificate holder still meets the requirements for certification. CHF 100 will be charged for the creation of the duplicate. Send the request duplicate to Enable JavaScript to view this protected content..

My address, employer or personal details have changed since my last SAQ certification How can I report this?

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Please use our online form so that your details can be updated.

Where can I take recertification measures?

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Apart from the courses provided by our partner-organizations there are a variety of other courses accepted for recertification. You can find an overview here.

Which diplomas are accepted as an equivalent for the first certification of an SAQ-certificate?

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No other qualifications (diplomas, certificates, etc.) will be credited / accepted.

How many attempts do I have at passing the SAQ-exams?

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Candidates are granted 3 attempts for each exam (regular or partial exam).

When can I submit the application for my recertification?

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The application for recertification can be submitted to SAQ 3 months before the certificate’s expiration date at the earliest. Click here for further information.

Do I need to inform SAQ continually about passed recertification measures?

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No, it is the candidate’s responsibility to keep track of passed recertification measures. Proof of all measures required (24 Learning hours) needs to be submitted to SAQ at the moment of the application for recertification (3 months before expiration of the certificate).

Do my passed exams keep their validity if I change employer?

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Passed SAQ-exams (partial exams or regular exams) have a validity of 3 years no matter the current employer. However, completed written partial exams cannot be transferred if the examination organization changes.

In case of maternity leave, am I granted a deadline extension for my recertification?

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Mothers are granted an extension of 6 months after the expiration of their certificate to attain all recertification measures needed.

I am an independent asset manager. Can I be SAQ-certified?

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Yes, if your role matches the CWMA profile defined by SAQ and if your employer is a member of a self-regulation organization or has an authorisation by FINMA.

Documents

Downloads

Certification programmes
Wealth Management Advisor CWMA PDF (231 kB)
Advisor Affluent Clients PDF (159 kB)
Advisor Individual Clients PDF (179 kB)
Advisor Private Clients PDF (179 kB)
Certified Corporate Banker CCoB PDF (202 kB)
Advisor SME Clients PDF (201 kB)
Exams
Examination regulations PDF (256 kB)
General role profiles PDF (84 kB)
Exams > Legal remedies
Guidelines legal remedies PDF (179 kB)
Application inspection oral exam DOCX (138 kB)
Application objection written exam DOCX (149 kB)
Application objection oral exam DOCX (156 kB)
Application redress DOCX (140 kB)
Application appeal DOCX (140 kB)
Recertification
Leaflet Recertification PDF (214 kB)
Application for Recertification DOCX (146 kB)
Overview of providers of recertification measures PDF (166 kB)
Industry standard
SBA recommendation for SAQ person certification PDF (164 kB)
Factsheet: SAQ Personnel Certification Client Advisor Bank PDF (146 kB)
Recognition of recertification measures
Application acceptance of recertification measures DOCX (126 kB)
Guidelines on the submission of recertification measures PDF (127 kB)
Example submission recertifications measures XLSX (27 kB)
FAQ
Application reactivation DOCX (139 kB)
Confirmation employer DOCX (139 kB)
Order duplicate DOCX (132 kB)
Application passerelle DOCX (137 kB)
Guidelines for reactivating an invalid certificate PDF (209 kB)

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